Delete your LockBook account
You can delete your LockBook account and everything in it at any time, directly in the app. Deletion is immediate and permanent.
In the app (immediate)
- Open the LockBook app and sign in.
- Go to your profile — Account (clients), Account (business owners), or the admin home.
- Scroll to the bottom and tap Delete account.
- Confirm with your password. If you signed in with Google or Apple you'll just confirm — those accounts have no password.
By email
If you can no longer sign in, email us from the address on your account and tell us you want it deleted. We’ll verify the request and delete the account for you.
info@lockbook.coWe action email requests within 30 days, and usually within 1–2 business days.
What gets deleted
Deleting your account removes the following permanently:
- Your profile: name, email address, phone number, bio and profile photo
- All of your bookings, including past appointments and recurring booking rules
- Reviews you have written and any replies to them
- Salons and categories you follow, and your waitlist entries
- Your notifications and push notification tokens
- Support tickets you have raised
- If you own a business: its profile, services, staff, opening hours, offers, loyalty programmes and uploaded images
What is kept, and for how long
No retention period. Your account and the data listed above are deleted immediately when you confirm. We do not keep a copy, there is no grace period, and the deletion cannot be undone. If you want to use LockBook again you’ll need to create a new account.
Other people’s records. Where you appear inside another person’s record — for example as the staff member who confirmed someone else’s appointment — your reference is removed from that record, but their own booking history stays theirs. Nothing that identifies you remains.
Legal and security records. We may retain server logs containing no account data, and any records we are required by law to keep, for as long as the law requires.
Questions before you delete? See our Privacy Policy or contact support.