These Terms of Service (“Terms”) govern your access to and use of the LockBook mobile app, website, and related services (together, the “Service”), operated by LockBook (“LockBook”, “we”, “us”, or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
LockBook is a booking and management platform for beauty & wellness businesses. It lets clients discover businesses and book appointments, and lets business owners manage their profiles, staff, services, offers, and bookings. LockBook provides the platform that connects clients and businesses; the beauty and wellness services themselves are provided by the independent businesses, not by LockBook.
2. Accounts
- You must provide accurate information and keep it up to date. You are responsible for activity under your account and for keeping your credentials secure.
- You must be at least 16 years old, or the age of majority in your jurisdiction, to use the Service.
- We may suspend or terminate accounts that breach these Terms or that we reasonably believe are being used unlawfully.
3. Bookings, cancellations & no-shows
- When you book, you enter into an arrangement directly with the business. Prices, availability, and the services offered are set by the business.
- Each business sets its own cancellation, rescheduling, and no-show policy, which is shown before you confirm a booking. You are responsible for reviewing and complying with it.
- LockBook is not responsible for a business’s cancellation, a change in availability, or the quality of any service provided.
4. Business owner obligations
If you use the Service as a business owner, you additionally agree that:
- You have the right to offer the services listed and will keep your profile, pricing, availability, and policies accurate.
- You will honour confirmed bookings and comply with all applicable laws, licensing, health, and safety requirements.
- You are responsible for your interactions with clients and for the services you provide.
5. Acceptable use
You agree not to:
- Use the Service for any unlawful, fraudulent, or harmful purpose.
- Post false, misleading, offensive, or infringing content, including fake reviews.
- Interfere with or disrupt the Service, attempt to gain unauthorised access, or scrape or copy data without permission.
- Impersonate another person or misrepresent your affiliation.
6. Your content & reviews
You retain ownership of content you submit (such as reviews, photos, and business details). By submitting content you grant LockBook a non-exclusive, worldwide, royalty-free licence to host, display, and use it to operate and promote the Service. Reviews must reflect genuine experiences; we may remove content that breaches these Terms.
7. Intellectual property
The Service, including its software, design, and the LockBook name and logo, is owned by LockBook and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service for its intended purpose. You may not copy, modify, or create derivative works except as permitted by law.
8. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any business or service booked through it will meet your expectations.
9. Limitation of liability
To the fullest extent permitted by law, LockBook will not be liable for any indirect, incidental, special, or consequential damages, or for any loss arising from services provided by businesses booked through the Service. Nothing in these Terms limits liability that cannot be limited under applicable law.
10. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms or where required by law. Provisions that by their nature should survive termination will continue to apply.
11. Changes to these Terms
We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date above. Material changes may be communicated in the app. Continued use of the Service after changes take effect constitutes acceptance.
12. Governing law
These Terms are governed by the laws of the jurisdiction in which LockBook operates, without regard to conflict-of-law rules. Disputes will be subject to the courts of that jurisdiction, unless mandatory local consumer law provides otherwise.
13. Contact us
Questions about these Terms? Contact us at info@lockbook.co. See also our Privacy Policy.