This Privacy Policy explains how LockBook(“LockBook”, “we”, “us”, or “our”) collects, uses, and protects your personal data when you use the LockBook mobile app, website, and related services (together, the “Service”). LockBook is a booking and management platform for beauty & wellness businesses.
By using the Service you agree to the practices described in this policy. If you do not agree, please do not use the Service.
1. Information we collect
Information you provide
- Account details — name, email address, phone number, password, and your role (client or business owner).
- Booking information — the businesses, services, staff, dates, and times you book, plus notes you add to a booking.
- Business profile data — for business owners: salon details, services, prices, opening hours, staff, offers, and media you upload.
- Content — reviews, ratings, support messages, and other content you submit.
Information we collect automatically
- Device & usage data — device type, operating system, app version, and how you interact with the Service.
- Approximate location — used to show nearby businesses, only where you grant permission.
- Push notification tokens — to send booking reminders and updates, where you enable notifications.
2. How we use your information
- To create and manage your account and authenticate you.
- To provide the core Service — discovery, booking, scheduling, reminders, waitlists, reviews, and business management tools.
- To connect clients and businesses so appointments can be made and fulfilled.
- To send transactional messages such as booking confirmations, reminders, and changes.
- To provide customer support and respond to your requests.
- To keep the Service secure, prevent fraud and abuse, and comply with legal obligations.
- To improve and develop the Service.
3. How we share information
We do not sell your personal data. We share information only as needed to run the Service:
- With businesses you book — when you book an appointment, the relevant business receives the details needed to provide the service (such as your name, contact details, and booking).
- With service providers — trusted vendors who host infrastructure, deliver notifications, or provide analytics on our behalf, under contractual confidentiality obligations.
- For legal reasons — where required by law, or to protect the rights, safety, and security of LockBook, our users, or others.
- In a business transfer — in connection with a merger, acquisition, or sale of assets, subject to this policy.
4. Data retention
We keep your personal data for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we delete or anonymise it.
5. Your rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can exercise these rights by contacting us at info@lockbook.co. You may also withdraw consent for location access or push notifications at any time in your device settings.
6. Security
We use technical and organisational measures designed to protect your personal data, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Children
The Service is not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us data, please contact us and we will delete it.
8. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here and revise the “Last updated” date above. Significant changes may be communicated in the app.
9. Contact us
If you have questions about this Privacy Policy or how we handle your data, contact us at info@lockbook.co or info@lockbook.co.